DELIVERY

When can I get my shopping delivered?

There are delivery slots available in 2-hour delivery windows. These are available from 10am to 10pm, 7 days a week. Each delivery slot has a maximum capacity, so place you order well in advance to guarantee the slot you want. You can order your shopping up to 3 weeks in advance.
How do I choose the date of my delivery and the time slot?
Once you have logged in, click the “Book a slot” button to see the available delivery slots. It can best to book your slot at the start of your shop, however please be aware that it will only be reserved for 2 hours once you have selected it. Alternatively you can book your slot just before you checkout once you have completed your shopping.

 

What are the delivery instructions I give used for?
Any delivery instructions you enter for an order can help to direct or guide the Customer Delivery Assistant to your house or flat. For example you can give the surname of the main resident, if their name is on the bell, or give directions if your address is tricky to find.
What is service charge?
Once you’ve placed your grocery order online there’s a lot of work that goes on behind the scenes to get your shopping to you. We have a team of people who work to make this service possible; our personal shoppers who hand pick every item according to your instructions, our packers who carefully pack your products and our drivers who drive the groceries to your house and deliver direct to your door. And in order to make sure that we deliver your chosen produce to you in the best condition, we have temperature controlled storage both in the store and the vans. All of these elements and more make up our service charge.

 

How much is the service charge
The service charge for any delivery slot is shown in “Book a slot” section. You can check it before starting shopping by clicking “book a slot” button.

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